FAQs – Carbon Plate Fitting Service

General Questions

  1. What is carbon plate fitting?
    We custom-fit ultra-thin carbon fiber plates inside your trainers, boots, or sports shoes to improve stability, prevent injury, and enhance performance. This includes improved stability and forward momentum control to assist dynamic performance.
  2. Do you supply the trainers or boots?
    No – you send us your own footwear for the fitting.
  3. Which footwear brands/models do you accept?
    We work with most major sports brands (Nike, Adidas, Puma, Asics, Mizuno, etc.). If you’re unsure about your shoe’s compatibility, contact us before ordering.
  4. Can I send football boots, rugby boots, or trail shoes?
    Yes – we work with a wide range of sports footwear. Suitable for football, rugby, hockey, running, and other dynamic sports. If you are unsure please do not hesitate to contact us before you make an order.
  5. What condition should my shoes be in?
    We accept brand new or used shoes that are clean and in good condition. We cannot work on excessively worn, damaged, or dirty shoes.
  6. Can I send used trainers?
    Yes – as long as they’re in good, clean condition.
  7. Will the plate change how my shoes feel?
    Our plates are just 1 mm thick, so your size won’t change. However, you will feel increased stability and stiffness.
  8. Can I choose the stiffness or type of plate?
    No – We currently only offer our original tried and tested Anchor Plate(£50): Injury prevention, stability, and forward momentum control.
  9. Is the carbon plate removable?
    No – it is permanently fitted for maximum performance.
  10. Will this affect the shoe’s warranty?
    Yes – modifying your shoes may void the manufacturer’s warranty.
  11. What are the plates made from?
    Anchor Plate –
    hard carbon resin with a high PVC content, tried and tested by ourselves and elite athletes for over a decade, very rigid.
  12. How long do the plates last?
    Anchor Plate is built to last as long as your shoe.
  13. Can the plates be fitted to any shoe size?
    Yes we can fit the plates to any child or adult size shoes.

Ordering & Shipping

  1. How do I send you my footwear?
    After ordering, you’ll receive an email with a printable packing slipand our workshop address.
  1. Print and the packing slip.
  2. Place it inside the box with your shoes.
  3. Send the parcel to us via your preferred courier or you can drop it at the clinic if you’re in the York area.

Don’t have access to a printer? Not a problem! Just write down the packing slip details on a piece of paper and remember to pack it.

  1. Who pays for postage?
    You send your footwear to our workshop using a tracked courier of your choosing.  We cover return postage (included in your fitting price).
  2. Can I send multiple pairs in one order?
    Yes – you can order up to 2 fittings in one order.
  3. Can I send shoes straight from a retailer?
    No – do not have retailers send directly to our workshop. If they arrive at your address first, you can then forward them to us.
  4. Can I change my return address after ordering?
    Yes – contact us immediately so we can update it before dispatch.
  5. Do I need to include a return label?
    No – we’ll generate one when returning your shoes.
  6. Can I track my order?
    Yes – order tracking is provided with your return label.
  7. How long does the process take?
    We return your shoes within 7 working daysof them arriving at our workshop.

Returns & Issues

  1. What if my shoes aren’t suitable?
    If your shoes don’t meet our condition or compatibility requirements, we’ll return them unmodified and only charge for postage.
  2. What happens if my shoes are lost or damaged in transit?
    When sending to us or when we return your shoes, they are covered for up to £150. Special delivery can be requested at an additional cost which insures all parcels up to £750.
  3. Can I get a refund?
    Yes – if you’re unhappy, we will first work to fix the issue. If still unsatisfied, we can remove the plates, return your shoes to their original state, and refund you (minus postage).

Fit & Functionality

  1. Will my shoe size or fit change?
    No – our plates are just 1 mm thick, so size remains the same. The feel will change due to added stiffness and stability.
  2. Do you return insoles or packaging?
    Yes – insoles will be returned. We don’t return packaging unless requested.
  3. Can you fit plates into shoes with custom insoles or orthotics?
    Yes – combining carbon plates with custom orthotics offers maximum support and performance.
  4. Is this legal for competition?
    Yes – The Anchor Plate is legal in all sports and competitions.
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